Apex CriticalOps delivers 24/7 onsite support for high-density and AI workloads: GPU rack installs, liquid-cooling support, cabling, tenant operations, and remote-hands coverage across Ashburn, Sterling, and the greater Northern Virginia data-center corridor.
We provide a structured smart-hands catalog aligned to how AI and high-density environments actually operate: standard remote-hands, AI/GPU specialization, tenant operations, and project work.
Core data-center field services for tenants, MSPs, and operators who need reliable, well-documented smart-hands across multiple facilities.
Purpose-built for AI, HPC and high-density clusters, where rack density, thermals and uptime risk are non-negotiable.
Dedicated onsite support for tenants who need ongoing coverage but don’t want to build internal field teams.
Scoped projects that require weekend or phased execution across one or more data centers.
Upgrade field work with professional documentation so your internal teams and auditors have the artifacts they need.
White-label or co-branded smart-hands for colocation providers, cloud/edge operators, and MSPs who need a trusted on-the-ground partner in NoVA.
Northern Virginia traffic is real. We offer tiered SLAs by geography so commitments are operationally realistic and sustainable—without over-promising.
Premium 1-hour SLA is reserved for retainer clients with predictable ticket volume in Zone A. This ensures we can staff accordingly and maintain a high hit rate on critical response.
Not sure which zone your facility is in? Share your colo and address when you reach out and we’ll confirm the applicable SLAs before we sign an agreement.
All SLAs apply to confirmed tickets during agreed service hours. Force-majeure events (e.g., region-wide weather, major incidents) are handled via best-effort escalation and communication protocols.
We keep the process simple: clear intake, predictable communication, and repeatable playbooks so your internal teams always know what’s happening in the data center.
We review your facilities, workload types (AI, general compute, storage, network), and current remote-hands pain points. Then we define applicable zones, SLAs and access procedures for each data-center location.
Most customers choose a monthly retainer for predictable coverage, with a blended rate card for standard and AI/high-density tasks. Ad-hoc, project-based and partner models are also available.
You submit tickets via your preferred method (portal, email, or integrated workflow). Our team dispatches technicians, executes work against agreed SOPs, and returns photos, notes and change logs once complete.
Apex CriticalOps was founded to bridge the gap between traditional remote-hands services and the realities of AI-driven, high-density data-center environments in Northern Virginia.
We are a specialized, independent smart-hands provider focused on mission-critical workloads: dense GPU clusters, liquid-cooled racks, and high-value tenant environments.
Our team blends data-center field experience with modern operational rigor—SOPs, documentation, and clear SLAs—so operators, tenants and MSPs can rely on a single partner across multiple colos.
Apex CriticalOps is headquartered in the Northern Virginia data-center corridor, enabling local coverage with an enterprise-grade mindset.
Share a brief overview of your facilities, colocation providers, and the type of support you need. We’ll respond with an initial view of applicable zones, SLAs and a draft engagement model.